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| Section |
Weight |
Objectives |
| Topic 1: Implementation and Integration |
28% |
- Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Build and configure Experience Builder pages and components - Configure email and notification templates |
| Topic 2: Solution Design and Business Logic |
28% |
- Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Design data access and visibility rules |
| Topic 3: Change Management and Training |
13% |
- Create training materials and end-user guides - Develop user adoption strategy and documentation - Plan and execute change management activities - Define support processes and escalation paths |
| Topic 4: Analytics and Monitoring |
13% |
- Monitor site performance and user engagement - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Implement error handling and logging |
| Topic 5: Discovery and Scoping |
18% |
- Define scope and create solution design - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation |
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Salesforce Certified Experience Cloud Consultant Sample Questions (Q151-Q156):
NEW QUESTION # 151
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
- A. Select the appropriate topics on the Knowledge tab within Lightning Experience.
- B. Allow guest users to tag displayed articles with relevant topics on a public page.
- C. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
- D. Manually add one or more topics to each article within Workspaces.
Answer: A,D
Explanation:
Two ways the consultant should associate the articles with topics are A and D. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. To associate articles with topics, you can select the appropriate topics on the Knowledge tab within Lightning Experience, which allows you to view and edit articles in a list or Kanban view. You can also manually add one or more topics to each article within Workspaces, which allows you to create and manage articles in a collaborative environment.
NEW QUESTION # 152
Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?
- A. Platform Portal
- B. Partner Community
- C. CommercePortal
- D. Partner Community Plus
Answer: D
Explanation:
This user license allows partners to register deals and work with UC on sales opportunities. It also provides access to reports and dashboards, campaigns, orders, price books, and products. Partner Community Plus users can also access standard and custom objects, suchas accounts, contacts, cases, and leads1
NEW QUESTION # 153
Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers
- A. Contact Support page Activity
- B. Search Activity
- C. User Login History Option
- D. Page View by Salesforce Object
- E. Number of Case Created by user
Answer: A,B,C
Explanation:
Three items that are reportable by a site administrator throughGoogle Analytics for Experience Cloud sites are B, C, and E. Google Analytics is a tool that allows you to measure and analyze the traffic and behavior of your Experience Cloud site visitors. Google Analytics can report on various items, such as:
* Search Activity: This item shows how users search for content on your site, such as the number of searches, the search terms used, the number of results returned, and the click-through rate.
* User Login History Option: This item shows how users log in to your site,such as the number of logins, the login methods used, the login duration, and the login frequency.
* Contact Support page Activity: This item shows how users interact with your contact support page, such as the number of visits, the bounce rate, the averagetime on page, and the conversion rate.
NEW QUESTION # 154
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Write custom code
- B. Edit the default navigation
- C. Download an app from AppExchange
- D. Fix the header's Position.
Answer: A,C
Explanation:
Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.
NEW QUESTION # 155
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?
- A. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
- B. On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
- C. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
- D. On the Search page, select the appropriate objects in the property editor for the Search Results component.
Answer: B
Explanation:
This option allows UMS to configure its search results to include cases, quotes, contracts, and Knowledge articles. TheGlobal Search Results component is a new component that supports multiple objects and facets in the search results. UMS can add this component to the Search page and select the objects that they want to display in the property editor.
NEW QUESTION # 156
......
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